Frequently Asked Questions
Everything you need to know about your SisakPhoto gear and orders.
What is the standard shipping time for camera equipment?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do all cameras and lenses come with a warranty?
Yes, all new electronics and optics sold at SisakPhoto include a 12-month manufacturer warranty. Refurbished items are covered by our specialized 90-day in-house guarantee.
What is your return policy for open-box electronics?
You can return items within 30 days of receipt. Please ensure the product is in its original packaging with all accessories included. A restocking fee may apply if the factory seal is broken on certain high-end sensors.
Do you offer technical support for setup?
Absolutely. Our team of photography experts is available via live chat and email to assist you with initial firmware updates, lens calibration, and basic menu configuration.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for larger equipment purchases.
How can I track my order status?
Once your gear has shipped, you will receive an automated email containing a tracking link. You can also monitor your order status directly through your SisakPhoto account dashboard.